Shipping Policy

Shipping and Delivery Policy

Ordering Method a. All orders must be placed exclusively by phone, either via direct phone call or through messaging applications (WhatsApp). b. The order will be considered finalized only after confirmation from the company representative, who will provide all necessary details.

Establishing the Shipping Fee a. The shipping fee is determined individually for each order, depending on the delivery destination. b. This fee may vary based on distance, geographic area, or other operational criteria determined by the company. c. The shipping fee will be communicated to the customer via phone or WhatsApp before the final confirmation of the order and will represent the additional cost beyond the price of the ordered products.

Order Confirmation and Obligations of the Parties a. After receiving the phone order, a company representative will contact the customer to validate the order details, including the delivery address and shipping fee. b. The customer is obliged to confirm the accuracy of the provided information and accept the communicated shipping fee. c. By confirming the order, the customer declares that they have read and accepted the presented terms, including the shipping policy and any subsequent changes made at the company's discretion.

Payment and Order Execution Methods a. Payment for products and the shipping fee can be made according to the methods established by the company (cash, bank transfer, cash on delivery, etc.) and will be clearly communicated at the time of order confirmation. b. In the absence of payment confirmation as per the agreement, the order will be considered suspended until full payment is received.

Delivery Terms and Conditions a. The delivery term will be established based on the delivery destination and product availability and will be communicated to the customer at the time of order confirmation. b. The company will not be held responsible for delivery delays caused by external factors (force majeure, adverse weather conditions, or transportation issues).

Modifications and Cancellations a. Any modifications or cancellations of the order after confirmation must be communicated as soon as possible and are subject to the company's approval. b. In case of cancellation, the conditions for the return of any paid amounts will be clearly specified in the delivery agreement.

Final Provisions and Legal Aspects a. This Shipping Policy is integrated into the company's General Terms and Conditions and is mandatory for all orders placed by phone. b. The company reserves the right to modify this policy, and any changes will be communicated publicly and will take effect immediately after publication or notification to customers. c. In the event of misunderstandings or disputes related to order execution or the establishment of the shipping fee, the parties will seek an amicable resolution. Otherwise, disputes will be resolved by the competent courts in the company's location, in accordance with the applicable law.

By placing a phone order, the customer confirms that they have read, understood, and accepted this Shipping and Delivery Policy, as well as all the company's general sales and delivery conditions.